Thank you for choosing Britz. We are very proud of our product and our reputation, and we have built our business on providing the best possible experience for our customers. Your safety and security are our greatest concerns, so to assist you in making your holiday a wonderful experience, it is important for you to carefully read these terms and conditions.
1) Rates and conditions
Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Britz. Any booking amendments will result in the rate booked being re-calculated at the rate applicable on the date of amendment. Please note all prices are quoted and payable in Australian dollars.
2) Definitions
‘This Agreement’ means the Rental Agreement and these Terms and Conditions.
‘Customer’ means the person or persons nominated as the hirer and any person whose credit card is presented for payment of the Customer’s charges. Refer to clauses 25 and 32 for information about the Vehicle Security Deposit requirements and credit card payments.
‘Britz’ means Tourism Holdings Australia Pty Ltd.
‘Rental Period’ means the hire period or any agreed variation thereof and any additional period during which the Vehicle is in the Customer’s possession or control.
‘Vehicle’ means the Vehicle hired by the Customer and includes tyres, tools, accessories, camping utensils, and all other equipment, documents, or additional hire items related to the Vehicle and any replacement or substitute Vehicle that may be provided.
3) Rental duration
CAMPERVANS
3.1 Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time.
3.2 Minimum rental period is 5 days with the following exceptions. 4, 5 & 6 berth rentals from Sydney over the Bathurst period, and Melbourne over the Moto GP period require a minimum of 7 days. 4, 5 & 6 berth rentals between 15 December and 5 January require a minimum of 10 days and all other vehicles over this time 7 days. Minimum rental period for all one-way hires is 7 days. Minimum rental periods are subject to change, and any such change will be notified to you prior to booking confirmation.
3.3 Late pick-up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
4WD CARS
3.4 Unlike Campervans, rental days are calculated on a 24-hour basis.
3.5 Minimum rental period is 5 days for 4WD cars with a 7-day minimum for one-way rentals. Minimum rental periods are subject to change and any such change will be notified to you prior to booking confirmation.
3.6 Late pick-up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
3.7 Britz allows a grace period of 59 minutes before the Customer is liable for late
return charges.
• 1 hour late, one third of the daily rate
will apply.
• 2 hours late, two thirds of the daily rate
will apply.
• 3 hours late, one full day rate will apply.
4) Delivery and return of vehicle
4.1 The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and a full bottle of gas (if applicable).
4.2 The Customer will return the Vehicle in a clean condition with a full fuel tank and a full bottle of gas (if applicable and subject to any pre-purchase fuel and/or pre-purchase gas option being taken), on the return date, time and location set out in the Rental Agreement. Failure to adhere to these requirements will result in additional charges. Should the Customer have the pre-purchase fuel and/or the pre-purchase gas option there is no refund for unused fuel and/or gas.
4.3 The Customer acknowledges that Britz will reasonably determine what, if any, refund may be warranted if the Vehicle is returned or the Customer ceases to have the use of the Vehicle prior to the return date.
5) Branch hours of operation
Britz Branches are open 7 days per week. Branches are closed Christmas Day
(25 December). Britz requests that clients collecting or returning their vehicle to be in the office by 3:30pm.
The Brisbane, Ballina/Byron Airport, Sydney, Melbourne, Hobart, Adelaide and Perth branches are open from 7:30am to 4pm, September to April, and 10am to 4pm, May to August. The Alice Springs, Darwin, Broome and Cairns branches are open from 7:30am to 4pm, May through to October, and 10am to 4pm, November to April.
Please ensure that you allow adequate time to complete the required paperwork when collecting or returning your vehicle. All vehicles must be collected from and returned to a Britz Campervan branch.
6) Change of drop-off destination
If the Customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations centre. Subject to the change being approved, an additional charge of up to AU$700 may apply, which will be notified to you at time of approval and is required to be paid immediately via credit card. The fee may apply in all cases irrespective of the reason for location change.
7) Late drop-offs
7.1 If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination branch.
7.2 Subject to approval, a fee of AU$150 is applicable and the Customer will be required to pay an extra day’s Liability Reduction Premium (based on the Liability Reduction Option selected) as they will be held responsible for the Vehicle up until the time that it is checked in by a Britz staff member.
8.) Rental extension
8.1 If the Customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Britz. This is subject to availability. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension.
8.2 Failure to obtain an authorisation for a rental extension will result in a late fee of AU$150 per day in addition to the daily rental rate (plus Liability Reduction charges) for each day until the vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension (which may differ from the original rate booked) per vehicle for the extended rental period.
9) Rentals in Broome
An additional remote location fee of AU$650 applies to all Vehicles picking up or dropping off in Broome. Only one remote location fee is charged per Vehicle. This is in addition to any One-Way fee if applicable.
10) Airport concession fee
An airport concession fee applies to Vehicles with pick-up or drop-off from airport locations. Fees vary between airports and are subject to change. Details of charges can be obtained upon booking or from the Customer Service Representative upon pick-up.
11) One-way rentals
11.1 One-Way rentals are available between all branch locations. One-way rentals when the Vehicle is a 4WD into or out of Tasmania are subject to request and must be confirmed by Britz before travel.
11.2 A One-Way fee of AU$260 applies where vehicle collection originates from Cairns, Brisbane, Byron/Ballina Airport, Sydney, Melbourne, Hobart or Adelaide and returns to one of these locations. Should the hire originate or return to Darwin, Broome, Alice Springs or Perth the one-way fee is AU$360. One-way fees are additional to any other fees that may apply.
Should a Customer have more than one rental, the bookings can be combined to qualify for longer-term hire discounts. Campervan hire in Australia, New Zealand, and South Africa and/or car hire in New Zealand for both Britz and Maui can be combined to qualify if travel is within a 3-month period.
13) Extra driver fee
There are no fees for additional drivers.
14) Licence
A full (non-probationary) resident country driver’s licence must be presented at the time of rental for each nominated driver. If the licence is not in English format, an international driver’s licence is also required.
15) Age restrictions
Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.
16) Use of the vehicle
16.1 The Customer agrees that, during the Rental Period, the Customer will not allow the Vehicle to be:
(a) driven otherwise than in a prudent and cautious manner. A single Vehicle rollover is considered a breach of this condition and the Customer will be responsible for the first AU$7,500 of the cost of damage as described in clause 22.8 regardless of fault. The AU$7,500 is debited from the Customer’s credit card immediately upon notification of accident to Britz. A single Vehicle rollover may include, but is not limited to, a Vehicle that has rolled, tipped or fallen over and this has caused damage to the side and/or roof area of the Vehicle;
(b) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
(c) left with the ignition key in the Vehicle while
it is unoccupied;
(d) damaged by:
(i) submersion in water
(ii) contact with salt water
(iii) creek or river crossing
(iv) driving through flooded areas
(v) beach driving
(e) used for any illegal purpose or in any race,
rally or contest;
(f) used to tow any vehicle or trailer;
(g) used to carry passengers or property for hire
or reward;
(h) used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this Agreement;
(i) used to carry volatile liquids, gases, explosives or other corrosive or inflammable material; and
(j) used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
16.2 Road restrictions apply as follows:
(a) 2WD vehicles must not be used on any unsealed road (being a road not sealed with a hard material such as tar, bitumen or concrete). Off road conditions include, but are not limited to: fire trails, beaches, sand, tracks, fields or paddocks. The only exception to this is reasonable use of access roads limited to a maximum of twelve kilometres in length to recognised commercial campgrounds.
(b) 4WD vehicles can be driven on recognised unsealed tracks.
(c) 4WD vehicles may only travel to the following areas with the written permission of Britz: Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway, Gibb River Road, Burke Development Road from Chillagoe to Normanton, Savannah Way from Normanton to Borroloola, Fraser Island*, Finke Road (between Alice Springs and Oodnadatta), Central Arnhem Road and Arnhem Land in general, and
(d) Vehicles are not permitted on the Canning Stock Route, the Old Gunbarrel Hwy, the Lost City in Litchfield Park, the Telegraph section of the road to Cape York, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke at any time. Travel to Cape York between the months of December to May is not permitted. The Customer is responsible for all damage if travelling on these roads as defined in clause 22.8.
* The Britz Safari 4WD is not permitted to travel to Fraser Island where any objects are being stored on the roof of the vehicle.
This requirement is legislated and fines, enforced by local authorities are applicable.
16.3 We value your well-being, and for safety purposes, Britz reserves the right, at its sole discretion, to restrict Vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period. Britz will advise you on pick-up of any travel restrictions known at that time.
16.4 Where Britz mandates a change in drop off location, fees as per clause 6 will not apply.
16.5 The Customer shall not make any alterations or additions to the Vehicle without the prior written consent of Britz.
16.6 The Customer will not allow any animals to be carried in the Vehicle, excluding registered guide dogs.
16.7 The Customer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and will contact Britz immediately should vehicle warning lights indicate any potential malfunction.
17) Maintenance and repairs
17.1 Britz will reimburse customers for expenditure up to AU$200 (campervans only) reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle. For repairs costing over AU$200, (campervans only) Britz will need to be informed and confirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted provided the Customer was not responsible for the damage. In all cases, receipts must be submitted for any repair or the claim will not be paid.
17.2 Subject to the terms of the Liability Reduction, the Customer will pay for the cost of repairing or replacing tyres damaged during the Rental Period except if the tyre is defective and is returned by the Customer to Britz for inspection and is subject to a warranty claim on the manufacturer.
18) On-road assistance
Any problems associated with the Vehicle, including equipment failure, must be reported to Britz within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so may compromise any claims for compensation. Subject to clause 27, Britz reserves the right to not accept liability for any claims submitted after this period.
Please contact Britz on: 1800 331 454
19) Vehicle availability
19.1 Vehicles cannot be requested by make or model, only by vehicle category.
19.2 Britz will endeavour to supply the vehicle category selected, however should the Vehicle booked be unavailable through unforeseen circumstances, Britz reserve the right to substitute an alternative Vehicle without prior notification. The alternative Vehicle shall be as close a substitute for the booked Vehicle as possible.
Britz will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required.
19.3 Should the Customer decide to take a lesser vehicle than booked they will not be entitled to
any refund.
20) Title to vehicle
The Customer acknowledges that Britz retains title to the Vehicle at all times. The Customer shall not agree, attempt, offer or purport to sell, assign, sub-let, lend, pledge, mortgage, let on hire or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
21) For your protection
Personal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in Australia take out Personal Travel Insurance. Britz does not accept any liability for personal injuries sustained during rental.
22) Vehicle damage –
Liability Reduction Options
22.1 The Customer understands that:
(a) the Vehicle is insured for Third Party Vehicle and property damage;
(b) the Customer will have to pay a Liability in respect of any damage incurred whilst in the customer’s possession;
(c) the Liability may be reduced by taking out Liability Reduction coverage.
22.2 Any Liability Reduction is void, and the Customer will be responsible for the total cost of any damage (as per clause 22.8) if the Customer breaches any of the conditions of clause 16 and 24.
22.3 If no Liability Reduction Option is taken, the Customer is responsible for the first AU$7,500 of the cost of damage as described in clause 22.8.
22.4 With Liability Reduction Option 1 the Customer is responsible for the first AU$2,500 where the rented vehicle is a 2WD or AU$3,500 where the rented vehicle is a 4WD of the cost of damage as described in clause 22.8.
22.5 With Liability Reduction Option 2 when the rented vehicle is a 2WD the Customer will not have to pay a liability for any damage to the vehicle, subject to clause 24. With Liability Reduction Option 2 when the rented Vehicle is a 4WD the Customer is responsible for the first AU$500 of the cost of damage as described in clause 22.8.
22.6 The Vehicle Security Deposit applies in respect of each claim, not rental.
22.7 The Liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The Vehicle Security Deposit will be refunded only if Britz are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months or even years to resolve.
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